San Jamar® Paper Towel Dispenser, Cup Dispenser (“We“) are committed to protecting your personal information and your right to privacy. This privacy policy sets out how we process any personal information we collect from you when you use our website and purchase our products and services.
Information We Collect
When you visit our website, purchase our products, request information, or otherwise interact with us, we may collect personal information such as:
- Contact details – including your name, email address, postal address, phone number
- Payment information – billing information, payment card details used to purchase our products
- Profile information – username, password, preferences and feedback
- Marketing preferences – whether you opt-in or opt-out of receiving marketing from us
- Order information – details about products purchased, when and where they were shipped, order number
- Usage information – how you use our website, products and services
- Communications – communications between you and San Jamar® Paper Towel Dispenser, Cup Dispenser
How We Use Your Information
We use the information we collect for purposes including:
- Provide our products and services – processing orders, shipping products, sending purchase and shipment confirmations
- Marketing – providing you with product information, newsletters, offers if you opt-in
- Communications – responding to your emails, calls, chats, feedback
- Improve our website – monitoring how our site is used so we can optimize performance
- Security – detecting and preventing fraud, spam, abuse and other issues
Sharing Your Information
We do not sell or share your personal information except to:
- Service providers – third parties who help operate our business such as fraud prevention, payment processors, shipping agents. We ensure they keep information secure and do not use it for any other purposes.
- As required by law – to comply with a subpoena, regulation, court order or as otherwise required by law.
Your Rights and Choices
You have certain rights regarding the personal information we collect about you, including:
- Access or request a copy of the data we hold about you
- Request correction of any incomplete or inaccurate data we hold
- Object to or restrict our uses of your personal data
- Request erasure of your personal data (subject to our record keeping requirements)
- Receive your data in a portable format to transfer to another provider
Regarding marketing, you can opt-out anytime by clicking ‘unsubscribe’ on emails or updating your preferences. You’ll continue to receive essential transactional messages regarding orders, shipping notifications.
To make privacy requests or choices, please contact our Data Protection Officer at [email protected]. We will respond within 30 days.
Data Retention
We retain your personal information as long as required to fulfil the purposes described or as legally required, such as for tax and accounting purposes. Criteria used to determine retention periods include:
- Legal/contractual obligations to retain data for a period of time
- Necessity to deliver the products and services you request
- Protecting the rights and safety of others and our company
Cookies and Tracking Technologies
We and our service providers use technologies like cookies, web beacons, pixels, tags and scripts to recognize you and/or your device(s) on, off and across different Services and devices. We process your personal data via these technologies to analyze how you use the Services, improve the Services and personalize them.
Cookies are small text files placed on your device when you visit a website or use an app. They allow us to recognize your devices and provide features and services to you.
You can control cookies via your browser settings and other tools. Your browser may contain preferences that allow you to accept, reject or delete cookies. If you disable cookies, it may affect website functionality and your user experience.
Our cookies serve purposes including:
- Essential – Enable core functionality like shopping baskets, account access
- Preferences – Enhance site usability like language settings
- Analytics – We use Google Analytics to understand how our website is used so we can optimize performance.
- Advertising – Provide relevant offers and ads based on your interests, both on and off our website
- Social Media – Integrate with social media widgets like Facebook, Instagram
Security Safeguards
We employ appropriate technical and organizational measures to protect your data. We regularly monitor our systems for possible vulnerabilities and attacks, and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We use encryption where appropriate and have put safeguards in place to protect your data when transmitted outside our network. We limit access to your personal data to employees and contractors on a need-to-know basis.
While we strive to always protect our systems and your data, no security system is completely secure, and we cannot guarantee the security of our systems 100%.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect or process any personal data from children under 16 years old without prior parental consent. If you believe we may have collected information about a child under 16, please contact us so we can delete this data.
Changes to this Policy
We may occasionally make changes to this privacy policy. When we make material changes, we will provide notice through our website or contact you directly. We encourage you to periodically review this page for the latest on our privacy practices.
How to Contact Us
If you have any questions about this privacy policy or your privacy rights, please email our Data Protection Officer at [email protected].
Additional Disclosures for California Residents
Your California Privacy Rights
If you are a California resident, California law gives you certain rights regarding your personal information.
- Right to Know and Access. You have the right to know what personal information we collect, use, disclose and sell about you. You also have the right to access your personal information we collect.
- Right to Request Deletion. You have the right to request the deletion of your personal information we collect or maintain.
- Right to Non-Discrimination. You have the right to exercise your privacy rights without suffering discrimination.
To make a request pursuant to your California privacy rights, please contact our Data Protection Officer at [email protected]. We will confirm receipt of your request within 10 days and provide a substantive response within 45 days.
Information We Collect and Disclose
In the past 12 months, we have collected and disclosed the following categories of personal information about California residents:
- Identifiers – such as name, address, email address, phone number
- Commercial information – such as order information and purchase history
- Internet activity – such as browsing history, search history and interactions with our website
- Geolocation data – such as device location
- Audio/visual data – such as call recordings
We collect this information from the following sources:
- Directly from you when you provide information to us
- Automatically when you use our services and visit our website
- From third party vendors that help us operate our business such as payment processors, web analytics vendors
We disclose this information to service providers for a business purpose as outlined in this policy. We do not sell personal information about you to third parties.
Use of Cookies and Tracking Technologies
We and our partners use technologies like cookies, web beacons, pixels, tags and scripts to recognize you and/or your device(s) on, off and across different Services and devices. We process your personal data via these technologies to analyze how you use the Services, improve the Services and personalize them. You have certain choices regarding these technologies as described in this policy.
Accessibility
This policy aims to provide transparency into our privacy practices and your rights. If you need any assistance accessing or understanding this policy, please contact our Data Protection Officer at [email protected]. We will work with you to provide the information in an alternative format.
Additional Disclosures for European Union Residents
Legal Basis for Processing
We collect and process your personal data only when we have an applicable legal basis, including when:
- You have consented to the use of your personal data
- We need your personal data to provide you products or services you’ve requested
- Collection and processing is necessary to comply with legal obligations
- We or a third party have a legitimate interest which does not override your fundamental rights and freedoms.
Data Transfers Outside the EU
We may transfer your personal data outside the European Union to service providers and business partners located in countries that are not recognized by the European Commission as providing an adequate level of data protection, including to the United States. Where required, we implement standard contractual clauses approved by the European Commission to protect your personal data. You may contact our Data Protection Officer for a copy of the safeguards we use to transfer personal data outside the EU.
Data Retention
We retain your personal data as outlined in this policy while we have an ongoing relationship with you. We may also retain certain limited data where required to meet legal, regulatory, tax or accounting requirements or to protect our company and affiliates. Where we no longer have a need to use your data, we will delete or securely de-identify your personal data.
Your European Privacy Rights
Under European data protection law, you have the right to:
- Access your personal data
- Request correction or deletion of your personal data
- Object to processing of your personal data
- Restrict processing of your personal data
- Receive your personal data in a portable format
- Lodge a complaint with your local supervisory authority
To make a request to exercise your rights, please contact our Data Protection Officer at [email protected]. We will respond within 30 days.
Changes to this Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page with the date of the most recent revision indicated below. If we make any material changes, we will notify you by email or through the Services. Your continued use of our Services after any changes to this privacy policy will constitute your consent to the practices described.
This privacy policy was last updated on March 1, 2023.